Any hotel has certain facilities and standards it should be offering and maintaining within its premises. And as a customer you shouldn’t feel too bad about expecting such facilities to be offered to you either. Here are some of those facilities and conditions any hotel should be maintaining and offering, if it were planning on remaining in the hospitality industry.
Unless of course it is a cheap motel (but even that should have some kind of standard), any hotels in Luang Prabang with swimming pool or guesthouse ought to maintain top quality hygiene and standard within its premise. A place that is unclean and messy, signifies that the services offered are also degradingly low and questionable in every aspect. And you shouldn’t settle for anything less, especially when you are on a vacation away from home. So do give utmost priority to the surrounding place and environment of the considering place you choose to stay in.
No customer would want to come to his or her room, and expect to see all their stuff gone. Not only does it show poor quality of service but it also shows lack of care for customer wellbeing and belongings, if they have to ever encounter such an experience. So not matter what kind of guesthouse it might be or if they have top restaurants or not, security is the simple basic thing any client expects to be provided with, along with the respect for privacy and confidentiality. So as a hotelier make sure you take necessary steps to ensure that these expectations are met over and beyond.
Today being able to access the internet for any simple thing is an expectation any person in general has when they visit a café, a fast food restaurant or even a hotel. And with business clients also coming in to your hotel premises, it is only expected that high speed and quality Wi-Fi and internet access is provided. So do make sure that you provide your clients with easy access to high speed internet!
Excellent communication service
Work on answering the calls of your clients as quickly as you can and take necessary steps to address their complaints so that they would be much more satisfied with their stay at your hotel!
Your clients want comfort and the least you could provide them with is a soft bed and comfy mattress. Imagine if you have to sleep on a hard bed and have a hard night like the princess who slept on 99 mattresses with a pea in between one. No one would ever want to keep coming back if they had to spend their night like that! So make sure you equip your rooms with only the best!
Make sure that you take extra care of each and every client staying at your guesthouse. So that they would want to keep coming back and your business would keep flourishing as well!